Billing Terms & Conditions

By making a purchase on shopcivica.com, you agree to the following Billing Terms & Conditions. Please read them carefully before completing your order.

1. Accepted Payment Methods

We accept secure payments through:

  • Major credit and debit cards (Visa, Mastercard, RuPay)

  • UPI (Unified Payments Interface)

  • Net Banking

  • Cash on Delivery (COD) for eligible orders within India

All online payments are processed securely through trusted payment gateways.

2. Pricing & Currency

  • All product prices are listed in ₹ (Indian Rupees).

  • Prices displayed are inclusive of applicable taxes (GST).

  • The final price shown at checkout includes the product cost, shipping fees (if applicable), and taxes — ensuring full transparency.

3. Billing Information

Customers must provide current, complete, and accurate billing and payment details during checkout, including:

  • Name

  • Billing address

  • Valid contact details

  • Accurate payment credentials (for online payments)

Incorrect or incomplete information may result in delays or cancellation of your order.

4. Order Confirmation

  • Once your payment is successfully processed, you will receive an order confirmation email and/or SMS at the contact details provided.

  • The confirmation will serve as your receipt, containing your order summary and billing details.

5. Refunds & Returns

  • All refunds, returns, and exchanges are handled as per our Return & Refund Policy.

  • Refunds will be issued to your original method of payment within the specified time frame (usually 5–10 business days) once approved.

  • For details, please refer to our Return & Refund Policy.

6. Late Payments & Cancellations

  • Late Payments: If applicable, unpaid dues may incur additional charges or interest.

  • Cancellations: Orders can be canceled before they are shipped. Once shipped, cancellation is not possible, but you may still request a return after delivery in accordance with our Return & Refund Policy.

7. Contact Information

For billing inquiries, payment assistance, or questions about these terms, please contact us:

Business Name: Civica Innovations
Address: 16-2-742/A, Flat No -106, Yamuna Tower, Asmangadh, Malakpet, Hyderabad, Telangana - 500036
Email: civicainnovations@gmail.com
Phone: +91 98480 47399
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM IST

8. Changes to Terms

We reserve the right to update or modify these Billing Terms & Conditions at any time. Any changes will be posted on this page. By continuing to purchase from our website, you agree to the updated terms.