Shipping Policy

At Civica Innovations, we are committed to providing you with a smooth, reliable, and efficient shipping experience. This Shipping Policy explains how we handle processing, shipping, and delivery of your orders placed on shopcivica.com.

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1. Order Processing

• All orders are processed and dispatched from our warehouse in India.

• Orders placed and confirmed before 12:00 PM IST on business days will be dispatched the same day.

• Orders placed after 12:00 PM IST or on weekends/public holidays will be dispatched the next business day.

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2. Shipping Rates & Delivery Estimates

• Shipping charges are calculated and displayed at checkout.

Free Shipping: Orders of ₹599 and above qualify for Free Standard Shipping.
Standard Shipping: For orders below ₹599, a flat shipping fee of ₹50 applies.

Estimated Delivery Timelines:

• Within States (India): 4–6 working days

• North Eastern Region: 5–8 working days

⚠️ Please note: Delivery timelines are estimates and do not include processing time. Unforeseen courier delays, holidays, or peak seasons may affect delivery.

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3. Order Tracking

• Once your order is shipped, you will receive a shipment confirmation email with your tracking number.

• Tracking updates may take up to 24 hours to reflect on the courier’s system.

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4. Contact Us

For any shipping-related queries, please reach out to us:

Business Name: Civica Innovations
Address: 16-2-742/A, Flat No -106, Yamuna Tower, Asmangadh, Malakpet, Hyderabad, Telangana - 500036
Email: civicainnovations@gmail.com
Phone: +91 98480 47399
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM IST