Privacy Policy

Last updated: August 24, 2025

This Privacy Policy describes how shopcivica.com, operated by Civica Innovations (the "Site," "we," or "us"), collects, uses, and discloses your Personal Information when you visit, interact with, or make a purchase from our Site.

We are committed to protecting your privacy and complying with applicable Indian data protection laws, including the Digital Personal Data Protection Act (DPDP Act), 2023.

1. Personal Information We Collect

When you use our Site, we may collect the following information:

  • Device Information: IP address, browser type, operating system, time zone, and browsing patterns.

  • Order Information: Name, billing address, shipping address, payment details, email, and phone number.

  • Customer Support Information: Name, contact details, and any information shared while seeking support.

  • Marketing Preferences: Email subscriptions or communication preferences when you opt in.

2. How We Use Your Personal Information

We process your information for the following purposes:

  • To Provide Services: Fulfill orders, process payments, arrange shipping, manage your account, and improve your shopping experience.

  • Marketing & Promotions: With your consent, we may send promotional offers, newsletters, or product updates. You can opt out anytime.

  • Security & Fraud Prevention: Protect our Site, verify transactions, and detect fraudulent or unauthorized activities.

  • Legal Compliance: Fulfill legal obligations under the DPDP Act, 2023, and other applicable regulations.

3. Sharing of Personal Information

We only share your information with trusted third-party service providers when necessary, including:

  • E-commerce Platform: Our store platform provider (e.g., Shopify or equivalent) to operate the Site.

  • Payment Processors: To securely handle payments.

  • Shipping & Courier Services: To deliver your orders.

  • Legal Authorities: When required by applicable law or to respond to lawful government requests.

We do not sell or rent your personal information to third parties.

4. Your Rights under the DPDP Act

As a Data Principal, you have the right to:

  • Access: Request details of your personal data we hold.

  • Correction & Deletion: Request correction or erasure of your data.

  • Withdraw Consent: Opt out of marketing communications.

  • Grievance Redressal: File a complaint regarding data handling.

To exercise these rights, please contact us (details below).

5. Data Security & Retention

  • We use reasonable safeguards to protect your data against unauthorized access, misuse, or alteration.

  • Personal data is retained only for as long as required to provide services, fulfill legal obligations, or resolve disputes.

6. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please contact us:

Business Name: Civica Innovations
Address: 16-2-742/A, Flat No -106, Yamuna Tower, Asmangadh, Malakpet, Hyderabad, Telangana - 500036

Email: civicainnovations@gmail.com

Phone: +91 98480 47399
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM IST