Terms of Service

Last updated: September 02, 2025

Welcome to shopcivica.com, owned and operated by Civica Innovations ("we," "us," or "our"). By accessing or using our Website, you agree to comply with and be bound by the following Terms of Service ("Terms"). Please read these Terms carefully before using our Website.

Our online store is powered by a trusted e-commerce platform that enables us to sell products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are of legal age of majority in your place of residence in India. You may not use our products for any illegal or unauthorized purposes, and you must comply with all applicable laws and regulations.

You must not transmit any worms, viruses, or malicious code. Any violation will result in the immediate termination of your services.

SECTION 2 - GENERAL CONDITIONS

  • We reserve the right to refuse service to anyone at any time, for any reason.

  • You acknowledge that your content (excluding credit card details) may be transferred unencrypted across networks.

  • Credit card/payment information is always encrypted during transfer.

  • You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service without our written permission.

SECTION 3 - ACCURACY OF INFORMATION

We strive to provide accurate and up-to-date information, but we are not responsible if the information on this site is incomplete, outdated, or inaccurate. The material provided is for general use only. Any reliance on the content is at your own risk.

SECTION 4 - MODIFICATIONS TO SERVICE AND PRICES

  • Prices for products are subject to change without prior notice.

  • We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time.

  • We will not be liable to you or to any third party for such changes.

SECTION 5 - PRODUCTS OR SERVICES

  • Certain products or services may be available exclusively online.

  • Products may have limited quantities and are subject to our Refund & Return Policy.

  • We have made every effort to display product images and colors accurately, but we cannot guarantee how they will appear on your device screen.

  • We may limit sales of products to certain regions, individuals, or quantities at our discretion.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

  • We reserve the right to refuse any order.

  • You agree to provide accurate, current, and complete information for all purchases and accounts.

  • You are responsible for updating your information promptly so we can complete transactions and contact you when necessary.

SECTION 7 - THIRD-PARTY LINKS

Our Site may include links to third-party websites. We are not responsible for monitoring or evaluating the accuracy of their content. Please review third-party policies before engaging in any transaction.

SECTION 8 - USER COMMENTS, FEEDBACK, AND SUBMISSIONS

If you submit feedback, suggestions, or materials, you agree that:

  • We may use them freely without compensation to you.

  • We are not obligated to maintain them in confidence.

  • We may monitor or remove content we find unlawful, offensive, or violating these Terms.

SECTION 9 - PERSONAL INFORMATION

Your submission of personal information through our Site is governed by our Privacy Policy, which can be found on this website.

SECTION 10 - ERRORS, INACCURACIES, AND OMISSIONS

At times, our Site may contain typographical errors, inaccuracies, or omissions. We reserve the right to correct these and update or cancel orders if needed, without prior notice.

SECTION 11 - PROHIBITED USES

You are prohibited from using the Site or its content:

  • For unlawful purposes

  • To harass, abuse, or insult others

  • To submit false or misleading information

  • To upload malicious code or spam

  • To infringe upon intellectual property rights

Violation of these rules may result in termination of your access.

SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

  • We do not guarantee uninterrupted, secure, or error-free service.

  • You agree that your use of the Site is at your sole risk.

  • The service and products are provided "as is" and "as available," without warranties of any kind.

  • In no event shall Civica Innovations, its employees, affiliates, or licensors be liable for direct, indirect, incidental, or consequential damages.

SECTION 13 - GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of India.

SECTION 14 - CHANGES TO TERMS

You can review the latest Terms of Service at any time on this page.
We reserve the right to update or change these Terms by posting them here. Continued use of our website means you accept those changes.

SECTION 15 - CONTACT INFORMATION

For any questions about these Terms, please contact us:

Business Name: Civica Innovations
Address: 16-2-742/A, Flat No -106, Yamuna Tower, Asmangadh, Malakpet, Hyderabad, Telangana - 500036
Email: civicainnovations@gmail.com

Phone: +91 98480 47399
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM IST